How we can help your industry

Speech recognition, interactive voice response and VoIP

Does your speech recognition software perform less well with emotive users?
Do you find that users get frustrated with inaccuracies in your speech recognition?
Do you wish that you knew when your automatic speech recognition system was underperforming so that you could provide an alternative response?

Automatic speech recognition systems and the applications that use them suffer adversely with emotive speakers. Unfortunately poorly performing ASR systems tend to frustrate users further heightening the emotional state and further adversely affective the performance of the system. You do not want callers to your automated call centre, banking, or tele-booking system to be frustrated by poor speech recognition. Our automatic emotion recognition breaks this cycle by recognising when the user/caller is becoming frustrated with the inaccuracy of the ASR and can advise that the call be immediately patched through to a human operator.

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