How we can help your industry

Emergency services

Do you suffer from a large number of bogus calls?
Would your staff benefit from software supporting their decision of whether the call is bogus or a real emergency?

Malicious calls can prevent the quality of service needed to save lives. Currently your call centre staff are required to decide which calls are bogus and which are real emergencies requiring response. Although trained to detect when callers are lying, staff cannot always make the correct judgement. Our emotion recognition can provide a complimentary system trained to pick up on real emotions providing supporting evidence for this decision.

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